FAQ

WHERE IS YOUR STUDIO LOCATED?
We are located in beautiful Southern California in a little beach town just outside of Los Angeles called Hermosa Beach, California!
 
WHERE IS YOUR JEWELRY MADE?
All of our jewelry is hand made and fabricated in our workshop in Hermosa Beach, CA.
 
CAN YOU CREATE A CUSTOM PIECE OF JEWELRY FOR ME?
We do accept requests for custom work!  Email the details of your custom request to: info@jennifercervelli.com
 
HOW LONG DOES CUSTOM WORK TAKE?
Custom work times vary depending on the details of the piece and the method used to create it. On average, a custom order will take at least 4-6 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. 
  
WHEN WILL MY ORDER SHIP?
Items purchased on the website ship within 3-10 business days. Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders whenever possible.
 
HOW IS MY ORDER SHIPPED?
Orders shipped within the US (including US territories) are shipped via USPS First Class Mail with tracking. Upgrades to Priority Mail is available.
 
HOW MUCH IS SHIPPING?
US shipping costs are calculated by item, depending on value, as every order is shipped with postal insurance. Orders over $75 ship FREE!
 
HOW LONG DOES SHIPPING TAKE?
In the US, once your order is shipped, you should receive it in 3-10 days. Your tracking number will be emailed to you once your order has shipped so that you can track your parcel. International shipments take an average of 10-21 days for delivery, but this can be longer if items are held in customs. We are not responsible for customs delays nor any taxes or customs duties that may be incurred. You can check on the duties and fees for your country here: 
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
 
WHAT IF I DON’T LIKE MY ITEM?
 We have a full satisfaction guarantee on all jewelry stock items. If you are not happy with your purchase for any reason, you may return it to us for a full refund of the purchase price within 14 days. Shipping charges (either way) are not refunded. Custom work and customized items that are made specifically for you cannot be returned for a refund.
If there is a quality issue or defect in your piece, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item. 
 
HOW DO I KNOW MY RING SIZE?
Ring sizing - You may contact us prior to ordering a ring and we will send a reusable finger sizer at no charge.
  
HOW DO I RETURN/ EXCHANGE AN ITEM?
Please contact us within 7 days of the receipt of your item if you need to return or exchange it. All returns and exchanges must be mailed back to us with insurance, we are not responsible for lost packages.
 
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
As soon as we receive a returned item we will contact you to let you know we got it. All refunds will be processed within 2-3 days of receipt.  
 
Have a question not answered here? Please send an email to: info@jennifercervelli.com. We answer all emails within 24 hours during the business week.