Shop Policies

SHOP POLICIES

CAN YOU CREATE A CUSTOM PIECE OF JEWELRY FOR ME?

We do accept requests for custom work! Email the details of your custom request to: info@jennifercervelli.com

WHEN WILL MY ORDER SHIP?

Items purchased on the website ship within 3-10 business days, depending on if the item is in stock or made to order.

Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders whenever possible.

Jennifer Cervelli Jewelry is not responsible for lost packages or customs duties and fees. In the event a package is lost, a claim for insurance will be filed and upon settlement of the claim, we will replace the lost item or issue a refund.

HOW DO I RETURN/ EXCHANGE AN ITEM?

Please contact us within 3 days of the receipt of your item if you need to return or exchange it. All returns and exchanges must be approved by Jennifer Cervelli Jewelry and then mailed back to us with tracking sent to us, we are not responsible for lost packages or taxes/duties, etc.

JEWELRY CARE INSTRUCTIONS

Most jewelry can be cleaned with a soft toothbrush and dish soap and warm water. Allow jewelry to dry and polish with a soft cloth or polishing cloth.

Your jewelry will tarnish over time due to loving wear and the natural elements. This is normal, and we are happy to offer free cleaning services of your jewelry! Simply email us to set up a cleaning, you just pay for shipping or if you are local to Los Angeles we can arrange a drop off -email us for more info - info@jennifercervelli.com

REPAIRS

If there is a quality issue or defect in your piece upon receipt, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item. Contact us in the event your piece needs a repair or sizing and we will advise you on your best option.

We offer a full repair, re-size, re-stringing and re-finishing service for all our products, just contact us!

Have a question not answered here? Please send an email to: info@jennifercervelli.com.