Shop Policies

SHOP POLICIES

ORDERING

Orders placed online ship within 3-5 business days unless it is a made to order item (indicated in the description if it is a made to order piece). Made to order items can take up to 10 business days to ship. If you see a design that you love that is no longer available online, please contact us for availability and ordering.

 

PAYMENT

Payment is due in full at the time your order is placed. Custom jobs require a 50% deposit to get started. Payment is accepted through our website with all major credit cards, PayPal, Apple Pay and Google Pay.

 

LOCAL DELIVERY

If you select "local delivery" as your shipping option, we will email you when your item is ready for delivery and will deliver within 24 hours of that email.

 

SHIPPING

Items purchased on the website ship within 3-10 business days. Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders whenever possible.

Orders shipped within the US are shipped via USPS First Class Mail with tracking. Upgrades to 1–2-day Priority Mail Express is available, but rings and bracelets made to order in a specific size may require manufacturing/ processing time. I am happy to expedite orders for you, if possible, please contact us prior to ordering if you need your order by a certain date.

Orders shipping outside the US are shipped via US Postal Service International Priority Mail, which only insures items up to $200. Please contact us for shipping options on items over $200.

US shipping costs are calculated by item, depending on value, as every order is shipped with postal insurance. International Priority Mail shipping is $35 for shipments valued at $200 or less. Your tracking number will be emailed to you once your order has shipped so that you can track your parcel. International shipments take an average of 10-21 days for delivery, but this can be longer if items are held in customs. We are not responsible for customs delays nor any taxes or customs duties that may be incurred. You can check on the duties and fees for your country here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Jennifer Cervelli Jewelry is not responsible for lost packages or customs duties and fees. In the event a package is lost, a claim for insurance will be filed and upon settlement of the claim, we will replace the lost item or issue a refund.

 

RETURNS

In-stock necklaces and earrings are returnable within 14 days of receipt for a full refund of the purchase price, not including the shipping costs. Jewelry must be in new condition and returned in the original packaging. Please contact us before you send your return. 

Custom pieces, special orders and sale items are not returnable.

 

SPECIAL & CUSTOM ORDERS

We do accept requests for custom work! Email the details of your custom request to: info@jennifercervelli.com

Custom work times vary depending on the details of the piece and the method used to create it. On average, a custom order will take at least 4-6 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks.  Special and custom orders are not returnable. Read more about our custom process here: https://jennifercervelli.com/pages/custom-design-work

 

JEWELRY CARE INSTRUCTIONS

We recommend storing your jewelry the linen logo bag or cotton lined logo box we send it to you in, individually, to avoid items scratching one another. Both gold and sterling silver is best stored when not being worn as exposure to the air and elements will accelerate the natural oxidizing of the metal (tarnishing). Most jewelry can be cleaned with a soft toothbrush and dish soap and warm water. Allow jewelry to dry and polish with a soft cloth or polishing cloth.

Your jewelry will tarnish over time due to loving wear and the natural elements. This is normal, and we are happy to offer free cleaning services of your jewelry! Simply email us to set up a cleaning, you just pay for shipping or if you are local to Los Angeles we can arrange a drop off -email us for more info -  info@jennifercervelli.com 

 

REPAIRS

If there is a quality issue or defect in your piece upon receipt, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item. Contact us in the event your piece needs a repair or sizing and we will advise you on your best option.

We offer a full repair, re-size, re-stringing and re-finishing service for all our products, just contact us!

 

Have a question not answered here? Please send an email to: info@jennifercervelli.com. We answer all emails within 24 hours during the business week.